Usability Decreased Drastically
under review
B
Berk
Hello,
We are using GameAnalytics in our 50+ mobile games. When we update our games, we monitor them in 2 pages:
1) Overview Page: In this page, we filter to the latest build of our game and monitor New Users, DAU, Session Length and Retention in a single page. In the new design, we can't filter and only active users are visible. A similar page is under Dashboards section, however we tried to apply Global filter but they reset when page changes and we can't filter by app version for Retention.
2) Quality: In the legacy version, Quality section provides detailed Error report and can be easily filtered. We couldn't find similar page in new version.
Also in general, filtering is so simple in legacy but became convoluted in the new design.
We are also using other major analytics tools but GameAnalytics' legacy version's simplicity was superior to others. Adding new features is always a good thing but we hope we can use existing features of legacy in the new version.
Nicky Toma
under review
Nicky Toma
Hi Berk! Thanks so much for your feedback! Predefined dashboards only currently allow for using global filters, like build, country, first build etc... .
When you say only active active users are visible are you referring to the realtime dashboard? I took a quick look over one of the games from the organization and I could see all the stats being updated there. Perhaps it's just something for a particular game?
Related to the saving of global filters on the dashboards, I will report your request to our teams and we will work towards it.
The quality tab is one that we are working on improving ASAP, as a lot of our users want to have detailed explanation of the errors. We are working on a health center feature that would accommodate this.
Related to filtering we would love to hear more on why you think it's convoluted, either here, or if you have time for a call that would also be great!
B
Berk
Nicky Toma: Hello,
Thanks for quick response. For the first question, I was referring to Overview page from the side menu as you can see from the image below. In the legacy version, it is possible to filter and view main metrics easily from this page, however this feature is missing in the new UI. Overview page from Dashboards section is almost same as Legacy Overview page however as I mentioned we can't filter retention in the new UI.
I am glad quality tab is in currently being improved. Viewing error logs from our apps is a crucial step when we are monitoring updates.
Convoluted part of the filtering is selecting the same filter for each dashboard. In legacy version I can set my filter once and it does not reset when I switch sections.
As another extra feedback: In Legacy version we can view retention as a table which is easier to read. In new version, we can only view retention as a line graph and you need to view each day individually. Legacy version also shows average retention of the day interval you select. You can see it in the second figure.
