Inconsistent statistics between GA and our own
in progress
doggie liu
Recently we have noticed that the revenue for one of our newly launched games (/game/273983, launched on 2024/01/25) is inconsistent with our raw data. It’s over 7K on our end but 2.6K on GA, and the transaction count is 600+ on our end but less than 200 on GA. I have checked the real-time events to confirm that transaction events were received on GA without error, so I can’t figure out why this inconsistency happens.
Is it possible that we compare the raw data on both ends to see what may have been the cause? Thanks a lot!
Nicky Toma
in progress
Nicky Toma
Hello doggie liu! Could you please send us verbose logs at support@gameanalytics.com. Find here how to enable logs: https://docs.gameanalytics.com/integrations/sdk/javascript/sdk-features/#verbose-log.
You could test some business events and it will show in the logs whether they were sent successfully or not.
doggie liu
Nicky Toma I have sent the raw data on our end to the support email, thanks!