Restoring archived games doesn't work | Voters

Restoring archived games doesn't work

complete

karghard

Like in the title.
See the attached image for error message.
Home -> Overview (Show more) -> Archived -> Restore

April 25, 2023

Nicky Toma

marked this post as

complete

karghard

I'm not the admin, but I archived games myself (some time ago) and now I should be able to restore them myself, right? That is how it worked on old GA version.

Nicky Toma

karghard: Hmm. Could you create a case here: https://gameanalytics.com/contact/ . Could you please send us the email you use to login to GA. I checked this one you used with the account you posted on Canny and I couldn't find any. I'll take a look through it and try to figure out if it's because of permissions :)

karghard

Nicky Toma: GameAnalytics Support #1580998739

Nicky Toma

marked this post as

under review

Nicky Toma

Hi Karghard! I tried reproducing the error but I could not. Could you send us a screenshot of the message you get in the developer tools console, and network tabs (response and preview) when you try to archive.

I think this is happening because you might not have the necessary credentials to unarchive the game or studio. You need to be at least an organization admin to do that. Let me know if you are indeed an admin of the organization and you cannot it. Sorry for the inconvenience!